Shipping policy
Shipping Policy – KE Smart Home Electronics
At KE Smart Home Electronics, we are committed to delivering a seamless, premium experience from the moment you place your order to the moment it arrives at your door. Our shipping service reflects the same precision, reliability, and quality as the products we offer.
Order Processing
All orders are carefully processed and dispatched within 24 hours.
Orders placed on weekends or public holidays will be processed and dispatched on the next business day.
During peak periods, slight delays may occur; however, we remain dedicated to maintaining exceptional service standards.
Delivery Options & Timeframes
We provide reliable delivery services through Australia Post:
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Standard (Ordinary) Post: 3–7 business days
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Express Post: 1–3 business days
Shipping costs are calculated at checkout based on your location and selected delivery option.
Free Shipping Offer:
All orders over $150 AUD include free Standard (Ordinary) Post shipping, automatically applied at checkout.
Please note that delivery timeframes are estimates and may vary depending on destination and Australia Post network conditions.
Shipping Coverage
We ship exclusively to Australian addresses.
Order Tracking
Every order is shipped with an official Australia Post tracking number.
Your shipping and tracking confirmation email will be sent directly by Australia Post, allowing you to monitor your delivery with real-time updates.
Delivery Partner
All orders are delivered via Australia Post, ensuring consistent, secure, and nationwide coverage you can trust.
Shipping Insurance
For your peace of mind, all orders include complimentary insurance covering loss or damage during transit—at no additional cost.
Our Location
KE Smart Home Electronics is proudly based in Brisbane, Queensland, allowing us to efficiently service customers across Australia.
Delays & Support
While we strive for timely delivery, occasional delays may occur due to factors beyond our control, including weather events or Australia Post service disruptions.
If your order is delayed, our support team is available to assist and provide updates where possible.
Damaged or Lost Items
In the unlikely event your item arrives damaged or is lost in transit, please contact us within 7 days of delivery (or expected delivery).
Thanks to our included shipping insurance, we will prioritise a swift resolution, including replacement or refund where appropriate.
Address Accuracy
Please ensure all shipping details are correct at checkout.
KE Smart Home Electronics is not responsible for delays or additional costs resulting from incorrect or incomplete address information.
Contact
For any shipping enquiries or assistance, please contact our team:
Email: sales@kesmarthomeelectronics.com.au
Operating Hours: 7 days a week, 7:00 AM – 10:00 PM (AEST)
Response Time: We aim to respond to all enquiries within 4 hours during our operating hours
Note: Closed on all public holidays
Thank you for choosing KE Smart Home Electronics—where premium technology meets dependable delivery.